At Fotice, we are committed to delivering your orders quickly, safely, and efficiently—without any hidden costs. Our goal is to provide a smooth and reliable shipping experience so you can enjoy your purchase with complete peace of mind.

Please review our shipping policy below for full details.

1. Shipping Locations

We currently ship within the United States only.

  • All orders are processed and dispatched from our warehouse located at:
    470 Homestead Dr #22, Edwards, Colorado 81632, USA
  • At this time, international shipping is not available
  • We are actively working to expand our shipping services in the future

2. Shipping Costs

We proudly offer FREE standard shipping on all orders across the United States.

  • Applies to all 50 states, including Alaska and Hawaii
  • No hidden fees or additional charges at checkout
  • The price you see is the price you pay

3. Shipping Methods

We partner with reliable and trusted carriers to ensure timely and secure delivery.

  • Orders are shipped via USPS, UPS, or FedEx
  • Carrier selection depends on your location, package size, and product type
  • All shipments include tracking for your convenience

4. Order Processing & Cut-Off Time

We process orders promptly to minimize delays.

  • Orders placed before 6:00 AM EST are typically processed the same business day
  • Orders placed after 6:00 PM EST are processed on the next business day
  • Orders placed between these times are usually processed within the same day
  • Processing is completed Monday through Friday (excluding holidays)

Note: All times are based on Eastern Standard Time (EST).

5. Delivery Estimates

We strive to deliver your order as quickly as possible.

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Delivery: 4–7 business days from the order date

Please note that delivery times may vary depending on your location, carrier operations, and external factors.

6. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email
  • You can track your shipment directly through the carrier’s website
  • Tracking updates may take 24–48 hours to appear after shipment

7. Returns & Refunds

We want you to shop with confidence.

  • Returns are accepted within 30 days of delivery
  • Refunds are processed within 7 business days after the returned item is received and inspected

For complete details, please refer to our Return & Refund Policy.

8. Shipping Issues

If you encounter any problems with your delivery, we are here to help.

Incorrect or Damaged Items

  • Must be reported within 24 hours of delivery
  • Please include your order number and clear photos of the issue

Lost Packages

  • If your package has not arrived within 10 business days after shipping, please contact us
  • We will investigate and provide a resolution as quickly as possible

9. Order Modifications & Cancellations

We understand that plans can change.

  • Orders can be modified or canceled within 24 hours of purchase
  • After this window, orders may already be processed or shipped
  • Once shipped, changes are no longer possible and will fall under our Return & Refund Policy

10. Delays & Exceptional Circumstances

While we aim for timely delivery, delays may occasionally occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Carrier service disruptions
  • High shipping volumes or peak seasons
  • National holidays or unforeseen logistics issues

If your order is affected, we will notify you promptly and keep you updated.

11. Contact Information

For any shipping-related questions or concerns, please contact us:

Business Name: Fotice
Phone: +1 (970) 471-0935
Email: support@fotice.store
Address: 470 Homestead Dr #22, Edwards, Colorado 81632, USA

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)

Our Commitment

At Fotice, we are dedicated to providing a reliable and transparent shipping experience. From order placement to final delivery, we work hard to ensure your package arrives safely and on time.