At fotice , your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

1.1 Return Requests

  • All return requests must be submitted within 30 days of delivery.
  • Requests received after 30 days will not be accepted.

1.2 Item Condition

To qualify for a return, items must be:

  • Unused, unwashed, and undamaged
  • In their original packaging with all tags and accessories attached
  • Free from signs of wear, alteration, or misuse

1.3 Non-Returnable Items

For safety and quality reasons, certain items cannot be returned, including:

  • Personal care products (hygiene-sensitive)
  • Final sale or clearance items
  • Customized or personalized products

1.4 Return Shipping

  • We provide free return shipping for eligible items.
  • Once your return is approved, a prepaid shipping label will be sent to you by email.

2. Refund Process

  • Once we receive and inspect your return, a refund will be issued to your original payment method within 7 business days.
  • You will receive a confirmation email once your refund has been processed.

3. Late or Missing Refunds

If you have not received your refund after 7 business days:

  1. Check with your bank or payment provider.
  2. Contact your credit card company (refund posting may take extra time).
  3. If you still have not received your refund, contact us at support@fotice.store.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, notify us within 24 hours of delivery.
  • Please include photos of the damage along with your order number.
  • We will arrange a replacement, exchange, or refund at no extra cost to you.

5. Exchanges

  • We offer exchanges for items of equal value.
  • If you’d like to make an exchange, please contact us, and we’ll guide you through the process.

6. Contact Information

For questions about our Return & Refund Policy, please contact us:

Business Name: Fotice
Phone: +19704710935
Email: support@fotice.store
Address: 470 Homestead Dr #22, Edwards, Colorado 81632, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)